Colleen originally joined PSB in 2010 from a position as a qualitative researcher at Kelton Global.
Colleen has a passion for messaging work and a talent for creating stories from data. At PSB, she’s led teams on messaging, positioning and branding projects for major brands including Cochlear, McDonald’s, Western Union, Intel, and more. She’s worked closely with partners at Burson-Marsteller on creating messaging strategy for both advocacy and commercial campaigns. In her time at Kelton, Colleen also worked for sister company, Jury Insight, conducting research to determine likelihood of winning cases, potential for damages, and to identify the strongest messages and evidence to use in trial.
Colleen’s time consulting for Intel at PSB led her to take a 1.5 year position consulting for the IT division of the Veteran’s Affairs Department before returning to PSB again in 2014. At the Veteran’s Affairs Department, Colleen ran a program to improve customer satisfaction among VA employees/ IT customers to understand the effects of a centralized IT system.
From her work at Kelton and the VA, Colleen brings a strong qualitative background, years of moderating experience, and a focus on messaging, branding, communication and customer satisfaction.
Colleen graduated cum laude with a business degree in marketing from the George Washington University.